Returns & Exchanges

At Primary Clothing, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Our streamlined process ensures that updating your wardrobe remains effortless and risk-free.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Download and print the prepaid shipping label provided at the end of the request process and secure it to your original packaging.

3

Drop Off Package

Hand your package to any authorized carrier location or schedule a pickup to send your items back to our distribution center.

4

Receive Your Refund

Once our team inspects your returned garments, we will issue a refund to your original payment method or ship out your new exchange items within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing